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WorldPay Information


WorldPay recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax - because WorldPay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about WorldPay online security visit the WorldPay website at WorldPay


You should be assured that the information you provide during an online transaction is treated confidentially, and not disclosed to a third party. WorldPay have adopted a set of guidelines to protect our users' privacy, which comply with the Data Protection Act 1998. A summary of guidelines is as follows:

  • We do not provide or sell your details to third parties unless you have specifically requested that we do so, in order that these advertisers and/or third parties can offer you information, goods and services that may be of interest to you.
  • We reserve the right to disclose information about member usage and demographics to advertisers and partners, but in anonymous aggregate form only.
  • WorldPay contacts users by email with updates about our websites and our services. All our email correspondence includes an unsubscribe option.

Any questions regarding online security should be directed to WorldPay at: enquiries@worldpay.com or for information on the Data Protection Act 1998 visit www.ico.gov.uk/for_organisations/data_protection/the_guide.aspx.

Shopper Frequently Asked Questions

If you have any queries relating to the payment process, our shopper FAQs can give you advice on what to do. They are a useful source of information and can help you resolve simple support queries quickly and easily.

Whether you need information about refunds and returns, error messages, or you want to confirm details of your FuturePay agreement, you should consult our FAQs in the first instance. You can find them on the WorldPay: Shopper Help.

If you need any further help, please contact the merchant or supplier of your goods and services for advice.